Shipping & Pick up

When will my order be ready?

Orders usually take 3-5 business days to process and fulfill. 

What are the types of fulfillment?

Free in-store pick ups are available for all online orders and will be ready for pick up once a "ready for pick-up" confirmation email is sent out. Our operation hours are Tuesday- Saturday 10am to 6:30pm. 

Standard shipping within Canada is $9.99 and free over $200 purchases. It will take 3-9 business days. 

Oversized items such as cello rentals, cello cases, cellos and double bass has a different rate than regular parcels. For 3-month rentals, customers will have to bare both-way shipping, for 6-month rentals, customers will have to bare 1-way shipping and free shipping is offered to 12-month rentals. For cellos, cello cases and double bass, shipping rate will depend on the area of destination. We will calculate the shipping rate after customer has placed an order. 

We also provide international shipping. Inquire for more details at